FAQ

What is the warranty period?
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We offer reliable warranty service:The whole set basketball hoop enjoys 2 years general warranty.Main steel frame structure supports 5 years long-term warranty.Free replacement of easy-wearing parts within 1 year.If any non-artificial quality problem occurs during warranty period, we will provide so···
What is your main shipping port?
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Our main shipping ports are Tianjin Port and qingdao Port.They are very close to our factory, with convenient transportation and lower freight cost. We can also arrange shipment via Qingdao Port, Shanghai Port and other ports as you request.
Do you provide installation drawings?
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Yes, we definitely provide complete installation materials.We will offer detailed English installation drawings, step-by-step installation manuals and assembly videos.You can easily finish installation following the guidance. Meanwhile, our professional team is available for online technical guidanc···
Is your product suitable for outdoor all weather use?
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Yes, definitely suitable for all-weather outdoor use.Our basketball stands adopt thickened steel pipe with electrostatic anti-rust spraying treatment, featuring excellent waterproof, sun-proof, anti-corrosion and anti-rust performance.The rim, net and backboard are all made of weather-resistant mate···
What payment terms do you accept?
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We accept flexible and safe payment terms as below:T/T (Telegraphic Transfer) — most common, 30% deposit in advance, 70% balance before shipmentWestern UnionMoneyGramAlibaba Trade Assurance OrderWe can also negotiate suitable payment methods according to your actual order situation.
How long is your delivery time?
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For in-stock goods, delivery takes 3-7 working days.For customized orders and bulk orders, the production lead time is 15-25 working days.The exact shipping time depends on order quantity and customization requirements. We will arrange shipment promptly once confirmed.
Can you customize logo and color?
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Yes, absolutely we support full customization.Logo customizationWe can print your brand logo, company name, slogan on basketball stand, backboard, packing box and product surface according to your design file.Color customizationAll frame spray paint colors can be customized, including common black, ···
What is your basketball hoop standard size?
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Our basketball hoops are strictly made according to FIBA official international standard size.Standard basketball rim diameter: 45cmOfficial standard hoop height: 3.05 metersCommon backboard sizes:Regular size: 140×90cmCompetition standard size: 180×105cmWe also have adjustable height models, whic···
What’s the delivery time?
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For inground basketball hoops, the delivery time is 15–25 working days after order confirmation and deposit.
How to install an inground basketball hoop?
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How to Install an Inground Basketball Hoop1. PreparationTools: Tape measure, level, shovel, wrench set, concrete, steel bars, sand and gravel.Site requirement: Keep away from buildings and power lines; reserve enough safe space around the court.Standard height: Basketball rim top **3.05m** official ···
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